INDIA 2015: Communication and Information Technology

Date: March 01, 2015

Speed Post National e-Government Plan (NEGP) State-wide Area Networks (SWANs) e-Bharat


 Communication and Information Technology


Communication and Information Technology in the country is handled by the Ministry of Communications and Information Technology. The Ministry contains three departments namely:   

  • Department of Posts
  • Department of Telecommunications, and
  • Department of Information Technology.


The modern postal system, the most preferred facilitator of communication, was established in India by Lord Clive in the year 1766 and it was further developed by Warren Hastings in the year 1774. The expansion of its network was made during the year 1786 to 1793. For the first time, the post offices were regulated through an Act of 1837 on a uniform basis to unit all the post office establishments throughout the then existing three. Presidencies into one all-India Service. Thereafter, the Post office Act of 1854 reformed the entire fabric of the Postal system and the post offices of India were placed on the present administrative footing on 1st October. 1854, when the first postage stamp valid across the country was issued at an affordable and uniform rate of postage, fixed by weight and not by distance.

Postal Network

At the time of Independence there were 23,344 post offices throughout the country. Of these 19,184 post offices were in the rural areas and 4,160 in the urban areas.

Project Arrow

Project Arrow’, an initiative to transform Department of Posts into a vibrant and responsive organization and to make a visible and positive difference to quality and efficiency of service to the customers, was conceived in April 2008.

Mail Network Optimization Project (MNOP)

The aim of the Mail Network Optimization Project, has been to streamline mail operations and improve the quality of mail services across the country. Online Tract and Trace system for Speed Post was introduced for customers in order to provide complete end-to-end tracking information for all Speed Post items on the website (

GIS Mapping

Geographical Information System (GIS) mapping of post offices is being undertaken in selected cities wherein postal establishments such as post offices, letter boxes, PIN code etc. will be displayed on a GIS map displayed at Department of Posts\ website. Besides, information on all services available in a post office, working hours, time of clearance of letter boxes etc. will also be available online.

Implementation of ‘SEVOTTAM’

Department of Posts has obtained the IS 15700 : 2005 Certification for the New Delhi GPO for having successfully implemented the Sevottam. In fact, New Delhi GPO was first office in the Central Government to get IS 15700 : 2005 Certification. This

Speed Post

Speed Post service was introduced in 1986 to provide fast and time-bound delivery service between seven major cities in the country. Since then the network has been expanded across all major cities in the country. This service offers time bound and assured delivery of letters, documents and parcels weighing upto 35 kg. across the country. Delivery norms are fixed taking into account the fastest available mode of transport between the stations. Speed Post is managed as a business service with commercial approach in its operations and management.


e-Post service enables people to send message or scanned images electronically across the country. People who would not normally have access to internet are able to send and receive messages without possessing an email id thereby bridging the digital divide in the field of public communication system., e-Post message are transmitted electronically to the designated post offices and are delivered in the hard copies by the postman at the addressee’s door-step. In order to cater the needs of the corporate, corporate version of e-Post has also been started.


e-Payment is a facility offered by Department of Posts for accepting payment of bills, fees, taxes etc. in post offices. The amount collected is consolidated electronically and the information is available to the e-Payment user organization. Payment is made centrally to the user organization.

e-Post Office

The e-Post Office portal ( offers selected postal services to its customers through internet. Presently, purchase of Philatelic Stamps, payment of Premia for Postal Life Insurance and Rural Postal life Insurance and purchase of e-IPO (Electronic Indian Postal Order) for Indian citizen abroad and Indian citizen living in India can be done through the portal. The customer can make payment on the portal using debit card or credit card.


O.W.: http//

Postal Life Insurance (PLI) was introduced in 1884 with the express approval of Secretary of State (for India) to Her Majesty the Queen Empress of India. It was essentially a scheme of State Insurance mooted by the then Director General of Post Offices Mr. F.R. Hogg in  1881 as a welfare scheme for the benefit of Postal employees in 1884 and later extended to the employees of Telegraph Department in 1888. In 1890, PLI extended insurance cover to female employees of P & T Department at a time when no other insurance company covered female lives. It is the oldest life insurer in this country.


Rural Postal Life Insurance (RPLI) was introduced as a result of the recommendations of the Official Committee for Reforms in the Insurance Sector (Malhotra Committee). The Committee had observed in 1993 that only 22 per cent of the insurable population in this country had been insured and that life insurance funds accounted for only 10 per cent of gross household savings.

PLI offers 6 (six) types of plans:

  • Whole Life Assurance (SURAKSHA)
  • Convertible Whole Life Assurance (SUVIDHA)
  • Endowment Assurance (SANTOSH)
  • Anticipated Endowment Assurance (SUMANGAL)
  • Joint Life Assurance (YUGAL SURAKSHA)
  • Children Policy (BAL JIWAN BIMA)

RPLI offers 6 (Six) types of plans:

  • Whole Life Assurance (GRAMA SURAKSHA)
  • Convertible Whole Life Assurance (GRAMA SUVIDHA)
  • Endowment Assurance (GRAMA SANTOSH)
  • Anticipated Endowment Assurance (GRAMA SUMANGAL)
  • Joint Life Assurance (GRAM PRIYA)
  • Children Policy (BAL JIWAN BIMA)


The Indian Information Technology – Information Technology – Information – Technology Enabled Services (IT-ITES) industry is the mainstay of Indian technology sector as it has driven growth of the economy in terms of employment, revenue generation, foreign exchange earnings, standards of living etc – and has played a major role in placing the country on the global canvas. India has been the most preferred destination for the global sourcing of IT – ITES, accounting for more than 52 per cent of the global sourcing market size in 2012 as compared to 50 per cent in 2011 (excluding – engineering servicing market and R&D).

National e-Government Plan (NEGP)

  • State Data Centres (SDCs)
  • State-wide Area Networks (SWANs)
  • Common services Centres (CSCs)
  • e-District
  • Mobile Government
  • Rapid Replication Initiative
  • e-Bharat



  • MeghRaj To harness the benefits of cloud technology, DeitY has initiated a project named as ‘MeghRaj’ for creating a Government of India cloud (GI Cloud) computing environment at the national level. This will act as a common repository of cloud-based infrastructure resources and applications available on demand. The GI Cloud is envisaged to provide the following outcomes: Optional utilization of ICT infrastructure, Speedy development and deployment of e-Gov applications; Quick replication of successful applications, and e-Gov. App Store hosting certified applications.
  • NOFN Pilot Beyond the Fibre : Government of India has approved setting up of the National Optical Fibre Network (NOFN) to provide connectivity to all 2,50,000 panchatyats in the country. The vision of NOFN is: to provide 100 Mbps broadband connectivity to all panchayats; to provide B2B Services in a non-discriminatory manner; to facilitate proliferation of G2C, B2C and P3P Broadband services in rural areas and to be a catalysts for increasing broadband penetration and usage.
  • Gov: Dial. Gov has been implemented as a common man’s interface for providing comprehensive information on eligibility of benefits under the various social sector schemes operational across the country. The information is being provided through web based portal, Call Centre and Interactive Voice Response System (IVRS).
  • ‘e-Taal’: Electronic transactions Aggregation and Analysis Layer (e-Taal) is a web portal developed by NIC for aggregation and analysis of e-Transaction statistics of central and state level e-governance projects including Mission Mode Projects. It receives transaction statistics from web based applications periodically on near time basis and presents status on actual utilization of various applications running at various locations.


In March, 2010,  the establishment of the National knowledge Network (NKN) was approved with an outlay of Rs 5990 crore to be implemented by NIC over a period of 10 years. The objective of the scheme is to inter-connect all knowledge institutions across the country through high speed data communication network to encourage sharing of resources and collaborative research. These would cover about 1550 institutions comprising all universities, institutions of higher learning and research. 1097 links to institutions have been commissioned and made operational as an 30th September, 2013.